No One Reads On The Job, And Other Things I Learned Working In A Library

It has always been a dream of mine to work at a library. So when I was offered a position in the circulation department of my local library this past December, I jumped at the opportunity. Only the reality was nothing like I expected. Not even my years as a patron, library-lover, and advocate could have prepared me to face the things they don’t tell you about working in a modern public library.

1. You do not get to read on the job.

Despite being surrounded by books, people who work in libraries rarely have time to read on the job — except, of course, on break or during story time.

2. Your customer service goes beyond reading recommendations — way beyond.

It also means showing them how to use the photocopier or fax machine. (Yes, these do still exist.) It means explaining the difference between MP3s and DVDs. It means explaining what Twitter is and showing them how to sign up for an account.

3. The job is less about books and more about computers. 

Registering new patrons, ordering books from other libraries, searching the catalog, placing items on hold, checking books in or out — none of this can be done in a modern library without the help of a computer or the internet.

4. The library is rarely quiet.

Libraries are loud and vibrant places where people meet up to study, talk about books, or just shoot the breeze. They’re the place where playgroups meet up, where sing-along storytime takes place, where special presenters bring in live animals of all shapes, sizes, and noises.

5. The library phone is like a community helpline.

People call in to fact check trivia questions or settle a bet, to get the phone number of local government offices or email addresses to elected town officials, to find out why their DVD player isn’t working or when taxes are due.

6. The library isn’t a house for books; it’s a home for the community.

For so many members of the community, the library is a second home. It is where parents who homeschool their children come to find the resources they need, and where public school teachers come for supplemental educational materials. It’s where retirees meet up in the morning to discuss local news and share a cup of coffee. It’s where special needs groups congregate for group lessons and educational outings. It’s where babysitters take kids to do homework or to hangout with friends. It’s where nonprofits host their meetings and offer community programing.